Frequently Asked Questions

What is your cancellation policy?

Any session cancelled or rescheduled with less than 24 hours of notice is subject to the full price of the booked session. If you have an active package purchased, one of those sessions will be forfeited.

*These charges also apply to any car troubles, illness-related issues, or medical emergencies.

Why is your cancellation policy so strict?

We understand that life can throw a monkey wrench in our plans. Just as our clients expect us to be there for your scheduled time, we request the same courtesy as well. Our therapists only get paid when working on clients, so when a client cancels with short notice it doesn’t give us enough time to fill their time slot for another client and that therapist misses out on lost income. We thank you for your understanding.

Do you accept insurance?

Sorry, we do not accept insurance. However, you can pay with your HSA (Health spending account) card or we can assist you in FSA reimbursement if you have a flex spending account by sending you a spreadsheet that you can get approved for reimbursement.

Do you accept Health Spending Account (HSA) cards or Flex Spending Account (FSA) cards?

Yes we do! If you’re planning for FSA reimbursement, simply click this link to fill out our FSA form to send for reimbursement.

Are all of your therapists qualified to get rid of my aches and pains?

Yes! Each therapist has their own unique style of blending different modalities and techniques, but all therapists share the same philosophy on healing the body. Please watch the bio video of each therapist by clicking here to learn more about the Honest Bodywork team.

What kind of aches and pains can your staff treat?

Our staff can treat a whole myriad of issues which include (but not limited to):

• Sciatica

• Low back/hip pain

• Athletic injuries

• Frozen shoulder

• Neck pain (also can help restore range of motion)

• Plantar fasciitis

Do you offer same-day appointments?

Yes, as long as there’s availability and there’s at least 3 hours of notice. Click here to request for a same-day appointment.

Do you have a wait list I can be added to in case of cancellations?

Yes we do! Click here to fill out our cancellation wait list form.

Can I expect for my tightness to be completely gone in one session?

Although we have had clients leave our office with no pain at all in their affected areas, we cannot guarantee that we can “fix” a client’s issues in one session as there can be a multitude of factors that contribute to one’s tightness and/or pain in their bodies. However, it can be a huge step in the start of the healing process.

Depending on the severity of a client’s symptoms, it may take a few sessions to get rid of tightness that has been in your body for long periods of time.

I am a first-time client. What can I expect from my session?

Before each session, up to 10 minutes will be used to find out where the source of your pain is coming from and we will discuss the game plan on what muscle groups will be address in the allotted time.

Do I have to be completely undressed for my session?

The client can dress down to their comfort level. When working on the upper back we have the client take their bra off.  If they wish to keep it on, we will request the client un-hook the bra when their therapist addresses the mid/upper back and can re-hook the bra once that section when finished.

Is there a sheet to cover up my body?

Yes, draping will be used to cover your body.  Only the body part that is being worked on will be uncovered.

Will the session be painful?

Depending on how long you’ve been in pain, the worked area can feel anywhere from slightly uncomfortable to slightly painful.  Always communicate with your therapist/bodyworker about the level of discomfort and pressure; techniques performed can be counter-productive if the client tightens up the areas being worked on.

What should I do during the session?

You want to focus on relaxing your body.  Deep breathing helps as it helps the body relax.  Additional tension will accumulate if you hold your breath during the deep techniques.

What body parts will be worked on during the session?

• Typically for a 1 hour session, usually 1-2 muscle groups will be worked on thoroughly.

• For a 1.5 hour session, 2-3 muscle groups thoroughly.

• For a 2 hour session 2-3 primary muscle groups along with the rest of the body (time permitting).

Will I be sore after my session?

Your body can feel a bit sore in the areas that were worked on extensively as the adhesions in the muscles are becoming unstuck.